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Frequently Asked Questions

• Do you accept returns or refunds if I change my mind?
  No — we don't accept change-of-mind returns. Our product photos and specs show exactly what we ship, so please review the listing carefully before ordering. Damaged or wrong items are always covered — see the question below.
• Do you offer Cash on Delivery?
  Yes, COD is available everywhere in the UAE. You can pay in cash when the courier hands you the package — no card needed.
• How long does delivery take?
  Orders placed before 4 PM are dispatched the same day and typically arrive within 1–2 business days across the UAE.
• What if I receive a damaged or wrong item?
  Message us on WhatsApp within 24 hours of delivery. We'll arrange a free replacement or full refund — no return-shipping cost on our mistakes.
• How can I get help choosing the right product?
  Tap the "Order on WhatsApp" button on any product page (or the WhatsApp icon in the header). Our team replies within minutes during UAE business hours.